All goods will be delivered on a lorry with offloading facilities
(where requested), deliveries will usually take 2 working days but we
will inform you by phone or email to confirm a suitable delivery date
for you. Delivery costs quoted are for mainland UK only (excluding
highlands) , for delivery to Highlands, Northern Ireland, Isle of Man or
any other island, please contact the shop prior to ordering for a
bespoke price. If you require delivery by a specific date, please let us
know when ordering what this date is and we will inform you if we are
able to meet your demands.
Return Of Goods Policy
Do not return Goods to us without following the steps below. We will
not be liable for any Goods returned to us that do not follow this
1. You have a statutory duty to take reasonable care of the Goods
whilst they are in your possession and up until the time when the Goods
are physically returned to us. Notwithstanding any rights you have as a
"consumer" under the Consumer Protection (Distance Selling) Regulations
2000 ("The Regulations") in relation to cancellation of an order or
returning Goods to us, if any damage is caused to the Goods whilst they
are in your possession, we may have a claim against you for breach of
that statutory duty.
2. Before returning any Goods to us we request that you contact us in
writing or by e-mail at firstname.lastname@example.org to inform us that
Goods are being returned and to obtain a return reference number.
3. In returning the Goods to us we request that you comply with the following requirements:
3.1. you state your original order reference number on any
correspondence sent with the returned Goods to assist us in dealing with
any refund efficiently;
3.2. return all the original packaging where possible to do so;
3.3. ensure that the Goods are packaged securely taking all measures where possible to prevent damage in transit;
3.4. on the outside of the parcel packaging, clearly mark the returns reference number and our postal address.
4. Except where otherwise agreed, you are responsible for returning
the Goods to us. We ask that you please ensure that you obtain adequate
proof of delivery as we will not be liable for any Goods that are lost
or damaged in transit.
5. Where Goods have been damaged whilst in your possession we shall
not be obliged to accept the return of those Goods. In such
circumstances, we will notify you that the Goods are available for
re-collection or re-delivery for which you shall be liable for any
reasonable delivery charges incurred.
6. We shall inspect all Goods that are returned and should we deem
the complaint for damaged or faulty Goods to be unjustified, we will
inform you of the reasons for our decision and either notify you that
the Goods are ready for collection or arrange for them to be
re-delivered to you.
7. Where we accept the return of the Goods, we will provide you with
either replacement Goods or a full refund or account credit as you
request. Any refund will be repaid or credited within 30 days of being
notified of your intention to cancel.
8. A re-stocking fee may be charged on returned items.