Delivery
Delivery within Central Scotland will incur a carriage charge of £3.95 + VAT.
Delivery UK wide will incur a carriage charge of £5.95 + VAT (Excluding Highlands & Islands where we will confirm delivery charges with you prior to processing your order.)
Please note we reserve the right to charge the correct shipping fee if the incorrect option is selected. 

Delivery days are Monday to Friday
There are no deliveries at Weekends, Bank Holidays or National Holidays.

Orders
Orders received before 12pm will normally be processed that same day if in stock and available. They will then be dispatched for next day delivery.

Back Orders
If your item is not in stock we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait. Full payment for the order will be taken when your order is placed.
If there are items 'to-follow' please allow up to 28 days for these to arrive. If you would like to cancel any 'to-follow' items, your money will be returned immediately.

Returns
Claims will not be accepted for damages or shortages unless they are reported to Thomsons Gas within 2 days of receipt and we request that all customers open boxes and check items as soon as possible after receipt. In addition, goods will only be replaced if they are found to be broken in transit or if a problem has occurred during production.

Under the Consumer Protection (Distance Selling) Regulations 2000 you may notify us that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day you receive the goods). You must then return the goods to us in the same condition you received them in and we will provide a full refund.

Please also view our Privacy Policy